Refund policy

Return & Refund Policy

Effective Date: July 13, 2026

Welcome to Pak-verse.store. Your satisfaction is important to us. This Return & Refund Policy explains the conditions under which you may request a return, replacement, or refund for products purchased from our store.

1. Return Eligibility

You may request a return within 3 days of receiving your order if:

  • The item is damaged, defective, or broken upon delivery.

  • You received the wrong product.

  • The item is incomplete or has missing parts.

  • The product is significantly different from what was ordered.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Include all original packaging, tags, manuals, and accessories.

  • Be returned with proof of purchase (order number or receipt).

2. Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personal care and beauty products that have been opened or used.

  • Skincare, cosmetics, perfumes, and hygiene products.

  • Underwear and intimate wear.

  • Food and consumable products.

  • Customized or personalized items.

  • Gift cards and digital products.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.

  • Clear photos of the product.

  • Photos of the shipping package.

  • A brief description of the issue.

4. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–10 business days.

Refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, approved refunds will be transferred via bank transfer or another mutually agreed payment method.

5. Exchanges

We offer replacements for:

  • Damaged items.

  • Defective products.

  • Incorrect products delivered.

Exchanges are subject to product availability.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if it meets the conditions outlined in this policy.

7. Shipping Charges

  • If the return is due to our error (wrong, damaged, or defective item), Pak-verse.store will cover the return shipping costs.

  • If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.

8. Return Process

To request a return:

  1. Contact our customer support team.

  2. Provide your order number and details of the issue.

  3. Follow the return instructions provided by our support team.

  4. Once your return is received and approved, we will process your replacement or refund.

Store: Pak-verse.store

We are committed to providing a secure, transparent, and reliable shopping experience for customers across Pakistan.